My order has arrived and its faulty! Now what do i do?
In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email firstname.lastname@example.org
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock) , credit or refund once we have received the returned item.
We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault .
We will cover the costs of return shipping.
Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you.
Please inspect all goods upon arrival and ensure to get any returns back to us within a 14 day timeline.
Returning your goods:
Please follow the step below for faulty items or goods to be returned
Please ensure to include your name & Order Number on any return so that we can process this efficiently for you.
Goods must also be sent via Tracked Courier as our address does not accept standard postal delivery. Sending via tracked courier also ensures that your parcel does not go missing. Douglas Studios is not liable for any missing returns and we can only process your return once the original has been received back into our Studio.
DOUGLAS STUDIOS NZ
23 CAMBRIA STREET,